Comments on: Talk Talk? If only I could

By: Lee Bryant

Lee Bryant — Sat, 27 Mar 2010 10:33:22 +0000

Do you feel better now you’ve vented??? Hours of wasted time…..that’s what annoyed me!

By: Andy Bryant

Andy Bryant — Fri, 19 Feb 2010 08:58:23 +0000

That’s a fair point Simon, and there’s absolutely nothing wrong with protecting your brand. I guess my point is that if your brand is important, you should treat customers the same no matter what channel they’re using to contact you – social web, phone or email.

With my experience here, it seemed like I was being treated differently (i.e. taken seriously) because I vented on Twitter, where other existing or potential customers could see it, and I wonder how long my issue would have dragged on had a plugged away at phone calls or emails, where my frustration would have gone unpublished…

By: SimonL

SimonL — Thu, 18 Feb 2010 21:56:10 +0000

Of course, the marketing department may just treat social media as another way to just spout forth corporate c**p (I think you’ll know who I mean Andy!). At least TT marketing understand that they have a brand they want to protect.

Glad to hear you got it working.

(Walks away muttering something about still not “getting” this twitter thing – LOL)